Thursday, January 3, 2008

Hungary on the Offshore IT Services World Map: EPAM’s presence

Russia isn't the only game in Eastern Europe, though. Countries such as Poland, Romania, Bulgaria, Czech Republic and Hungary are all growing technology hubs. Like Russia, they are reaping the benefits of one of the few positive legacies from the Soviet era - a well-established education system.

EPAM Systems, for example, is a leading provider of outsourcing services in software development, technology reengineering and application testing. Belarus, Russia, Ukraine, and Hungary locate EPAM’s large-scale software development centers, while the USA and UK house the company’s client support and delivery units. EPAM’s Hungarian customer base includes London Stock Exchange and British Telecom (BT).

It helped BT Group, one of the largest telecom providers in Europe, for example, develop a massive customer portal. BT Global Services, a subsidiary of BT Group, is a service provider helping organizations master the complexity of business communication. The company has coverage in more than 200 countries across five continents, 20,000 skilled professionals and one of Europe's most extensive IP-enabled networks. Its old online B2B system was inhibiting growth.

"It was too tightly coupled with the backend systems," says Andy Pennington, senior product manager within the Virtual Business Center (VBC) BT Global Services. "Changes were complex owing to over-engineering and we were relying on a hybrid set of technologies."

EPAM helped BT Global Services deploy VBC using BEA WebLogic Portal 8.1. It is an online B2B resource area used by more than 1,500 multi-site corporate customers. It enables real-time Web-based access to a suite of service management and collaborative applications. It supports the company's virtual IP VPN network solution. Customers can raise and review orders, as well as access interactive tickets and service requests. They can also manage their inventory and configuration changes.

To accomplish this EPAM opened the BEA WebLogic NearSourcing Center (WNC), headquartered in Budapest. It comprises more than 700 experienced BEA WebLogic and AquaLogic engineers.

"We estimate that using the WebLogic NearSourcing Center was a quarter of the cost due to the expertise and efficiency of the team as well as the relative price advantage of near-shore resource," said Pennington.

EPAM CEO Arkadiy Dobkin lists similar advantages in Hungary to those mentioned earlier about Russia. Mark Minevich, an analyst at consulting firm Going Global Ventures, takes that a stage further. He ranked Hungary fifth as an ITO outsourcing destination behind India, China, Costa Rica and Czech Republic.

Source: Tech-2008

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