A clear correlation between IT organizations that deliver IT services at a more strategic level to the business, and how businesses perceive their IT organizations was revealed in the research conducted by a UK based industry analyst Freeform Dynamics.
It says: “There is indeed such a thing as the ‘progressive’ IT organization”. For such organizations it is important to be delivering services to the business at a strategic level meaning taking into consideration what can be kept in-house and needs to be sourced; learning from the experiences of more progressive IT organizations; adopting new working practices and of course, being more than just a cost centre!
Moreover, the research provides a number of steps IT organizations can take to deliver a significantly higher level of service to the business:
- The IT organisation needs to get the basics right
- Create a common language between business and IT
- Establish a peer relationship between business and IT
- Work towards co-ordinated goals and objectives
- Manage IT as a business-driven portfolio
- Foster relationships with key IT suppliers.
The conclusion drawn by the research is “the more progressive IT organizations will be better placed to manage the ongoing integration process that will be required, and deliver appropriate services to the business as a result”.
It says: “There is indeed such a thing as the ‘progressive’ IT organization”. For such organizations it is important to be delivering services to the business at a strategic level meaning taking into consideration what can be kept in-house and needs to be sourced; learning from the experiences of more progressive IT organizations; adopting new working practices and of course, being more than just a cost centre!
Moreover, the research provides a number of steps IT organizations can take to deliver a significantly higher level of service to the business:
- The IT organisation needs to get the basics right
- Create a common language between business and IT
- Establish a peer relationship between business and IT
- Work towards co-ordinated goals and objectives
- Manage IT as a business-driven portfolio
- Foster relationships with key IT suppliers.
The conclusion drawn by the research is “the more progressive IT organizations will be better placed to manage the ongoing integration process that will be required, and deliver appropriate services to the business as a result”.
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